Sound mode is set to 'sound.' Have tried restarting device to no avail. Regardless, audio does not play back in either range (blue or orange). In other words, if I adjust the media volume above that point, the whole bar changes orange, below that point it is blue like all of the others. In my sound settings under Volume I do notice something different: my media volume setting now has an orange range just above mid-way on the volume status bar. I noticed it 1st on my recordings on Voice Recorder which is why I chose that heading/category, but the problem is across the board.
It is as though there is an over all mute setting somewhere for my media playback and I haven't a clue where to find it. I noticed this morning that my sound does not play back on media like Voice Recorder and youtube videos. There is probably a simple solution but I am stumped. Was just encouraged to back up phone and do a factory reset by provider's customer service. This has become a pretty big problem now as this device doubles as my business phone. ***Update: I also cannot hear people when they call. Sound mode is set to "sound." Have tried restarting device to no avail.